Health and Wellbeing

The following information provides details of advice and services available to parents, carers and children to support their health and wellbeing, including mental health and emotional wellbeing.

Norfolk Healthy Child Programme 0-19

The Healthy Child Programme offers support for health and wellbeing to all children and young people living in Norfolk. Currently, the main subjects are emotional wellbeing, healthy lifestyles, staying safe, childhood illnesses, child development and additional needs.

The following link provides a short video on how the Norfolk Healthy Child Programme can provide support to children and their families.

The following link provides information on how the Healthy Child Programme can support children and parents emotional health:

Ways to Contact the Healthy Child Programme 0-19

The Norfolk Healthy Child Programme can be contacted using Just One Number. This provides a single point of access to help make or change an appointment, give clinical advice and information, help with referrals and connect the right people with the right services.

The number line is open Monday to Friday 8am – 6pm and Saturday 9am – 1pm.

Just One Number: 0300 300 0123

Parentline is a text message advice service for Norfolk parents and carers of 0-19 year olds. Text messages can be anonymous and will cost the same as a standard text or come out of the message allowance. Texts will be replied to by a clinician who will offer health related advice.

Lines are open Monday to Friday 8am – 6pm and Saturday 9am – 1pm.

Parentline: 07520 631590

Chat Health is a confidential text message advice service for children aged 11 to 19 years old. Lines are open Monday to Friday 9am – 5pm.

More information about Chat Health can be found here

Solihull Approach

The Solihull Approach ‘Understanding Your Child’ is a free online course for anyone living in Norfolk who cares for children or young people. It can help parents and carers to feel more confident when looking after children and young people. The learning is interactive, easy to understand focussed on helping parents and carers.

This online course is free to parents and carers living in Norfolk, and once registered can be accessed 24/7.

The following link provides details on how to access the Online Learning (scroll to the bottom of the page).

Alternatively, pick up a leaflet from the school office for further information. 

Mental Health in Schools: Make it Count

The Mental Health Foundation are launching their Make It Count campaign. The following is a link to the guide for parents and carers.

Point 1

Point 1 offers professional support for children and young people, who are experiencing the early signs of mental health and emotional problems. The service offers short term interventions to support children, which could include counselling, talking therapies, parenting programmes, information and advice.

Referrals to Point 1 can be made by the school, the GP or by parents themselves.

To contact Point 1 call free on 0800 977 4077 or email

The following link provides more information on Point 1